Tick Data - Support

Global Historical Data Solutions

Support

Tick Data stands behind all of its products. So if you have a question about any product licensed from us, we want to help. Please use the following online resources to answer your questions. Many of these documents are in PDF format. If you do not have Acrobat Reader, you may download a free copy of Acrobat Reader from Adobe.

“Technical Paper Series”

Survivorship Bias in the Development of Equity Trading Systems. A report on the Survivorship Bias inherent in current practices of defining research universes for testing equity trading systems.
High Frequency Data Filtering. A review of the issues associated with maintaining and cleaning a high frequency financial database.
File Storage Requirements for High Frequency Data. An analysis of the file storage requirements for high-frequency US equity and US options quote and trades data.
As-Traded vs. Mapped Data. Discusses the differences between receiving As-Traded vs. Mapped tick equity and/or options data.

File Format Specifications

An overview of the file formats employed for trade, quote, company information, and splits & dividends data.

Futures Data

Equities Data

Equities Frequently Asked Questions (FAQ)

TickWrite Software

Time Series Builder Software

Time Series Builder User Guide

Data Update Subscriptions

Details how to keep your Tick Data databases up-to-date via our Updates Subscription.

Questions? If you still need technical assistance, please contact us:

By Email: support@tickdata.com
By Phone: +1-703-757-1370

Our office hours are Monday through Friday from 9:00am to 6:00pm (Eastern).

GLOBAL HISTORICAL DATA SOLUTIONS